Terms of Service

OVERVIEW

Welcome to Wild Paws SA! The terms "we", "us", and "our" refer to Wild Paws SA. Wild Paws SA operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the "Services").

Our store is powered by Shopify, which enables us to provide our products and services to you.

By visiting, accessing, browsing, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy, available at:

https://www.wildpawssa.com/policies/privacy-policy

If you do not agree to these Terms or our Privacy Policy, please do not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your province or country of residence or have permission from a parent or legal guardian.

You agree to provide accurate, complete, and current information when creating an account or placing an order.

You are responsible for maintaining the confidentiality of your account credentials.

SECTION 2 – OUR PRODUCTS

We strive to display product descriptions and images as accurately as possible.

However, colours and product appearance may vary slightly depending on your device or monitor settings.

We reserve the right to modify or discontinue products at any time without notice.

SECTION 3 – ORDERS

Submitting an order constitutes an offer to purchase.

Wild Paws SA reserves the right to accept or decline any order.

Your order is accepted only once payment has been successfully processed and confirmed.

Returns are governed by our Returns & Refunds Policy:

https://www.wildpawssa.com/policies/refund-policy

SECTION 4 – PRICING AND BILLING

All prices displayed are in South African Rand (ZAR).

Prices may change without prior notice.

Customers agree to provide accurate billing and payment information.

SECTION 5 – SHIPPING

Delivery estimates are provided for guidance only.

Wild Paws SA is not liable for delays caused by couriers, weather, customs, supplier delays, public holidays, or other events beyond our control.

Please refer to our Shipping Policy for full details.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website—including logos, images, graphics, text, icons, product descriptions, and branding—is the property of Wild Paws SA or its licensors and may not be copied, reproduced, or distributed without written permission.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools that we neither monitor nor control.

Your use of those tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the content, policies, or practices of any third-party websites.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Wild Paws SA is powered by Shopify.

All purchases are made directly between you and Wild Paws SA.

Shopify is not responsible for products purchased through our store.

SECTION 10 – PRIVACY POLICY

All personal information collected through our Services is handled in accordance with our Privacy Policy:

https://www.wildpawssa.com/policies/privacy-policy

Because our store is hosted by Shopify, certain information may also be processed by Shopify in accordance with Shopify's own Privacy Policy.

SECTION 11 – FEEDBACK

Any comments, reviews, suggestions, or other feedback submitted to us may be used by Wild Paws SA without restriction or compensation.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be typographical errors, inaccuracies, or omissions relating to pricing, product descriptions, promotions, shipping, or availability.

We reserve the right to correct these at any time.

SECTION 13 – PROHIBITED USES

You agree not to use our Services:

• For unlawful purposes.
• To violate any laws.
• To infringe intellectual property rights.
• To upload malicious software.
• To interfere with the operation or security of the website.

SECTION 14 – AGENTS

If automated software or AI agents access our Services, they must comply with Shopify's applicable platform requirements and any technical restrictions we implement.

SECTION 15 – TERMINATION

We may suspend or terminate access to our Services if these Terms are breached.

SECTION 16 – DISCLAIMER OF WARRANTIES

Our Services and products are provided "as is" and "as available" to the fullest extent permitted by law.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Wild Paws SA shall not be liable for indirect, incidental, or consequential damages arising from the use of our Services or products.

Nothing in these Terms limits any rights you may have under applicable South African consumer protection legislation.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless Wild Paws SA from claims arising from your misuse of our Services or breach of these Terms.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full force and effect.

SECTION 20 – ENTIRE AGREEMENT

These Terms, together with our published policies, constitute the complete agreement between you and Wild Paws SA regarding the use of our Services.

SECTION 21 – ASSIGNMENT

You may not assign your rights under these Terms without our written consent.

Wild Paws SA may assign its rights or obligations where permitted by law.

SECTION 22 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you with products or services shall be governed by and construed in accordance with the laws of the Republic of South Africa.

Any disputes arising from or relating to these Terms or your use of our Services shall be subject to the jurisdiction of the courts of South Africa.

SECTION 23 – HEADINGS

Section headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 24 – CHANGES TO THESE TERMS

We reserve the right to update these Terms at any time by posting revised versions on this page.

Your continued use of the Services constitutes acceptance of any changes.

SECTION 25 – CONTACT INFORMATION

Questions about these Terms of Service may be directed to:

Wild Paws SA

📧 Email: info@wildpawssa.com

📍 7245 Bokang, Rau Vista, Centurion, Gauteng, 0187, South Africa

📞 Phone: +27 72 869 2834

Company Registration Number: 2024/847593/07

VAT Number: 9583935201